Utility Payment Process

UB

Effective September 26 2025, The City of Rolling Meadows will transition to a new Utility Payments Portal. This update will provide residents with an updated platform for managing and submitting utility payments online. 

Pay over the phone (Interactive Voice Response) at (847) 350-8976.


Call us at (847) 394-8500 Monday through Friday from 8:00 AM to 4:00 PM with any questions or if you need assistance.  You may also contact UB@cityrm.org.


Click here for the Utility Payments Portal.

Click the links below for directions to login and make payments. 

Download Instructions for:

  1. How to Create Your Utility Bill Online Account
  2. How to Make a One Time Payment
  3. How to Set Up Credit Card Auto Pay
  4. Utility Billing Direct Debit Form

How to Pay Your Utility Bill 

  • Online – The City has transitioned to a new utility billing system.  Online customers are required to register their account to make payments online or to view account details.  From the Utility Payments Portal, you may:

 

  1. Create Your New Utility Bill Online Account
  2. Make a One-Time Payment (Credit or Debit Card)
  3. Set Up Credit Card Auto Pay (Credit or Debit Card)

 

  • In Person – Payments may be made at the Finance Cashier in City Hall on Monday through Friday from 8:00 AM to 4:00 PM.  (Check, Cash, Credit or Debit Card). 
  • City Hall –Drive up to the White Drop Box located at the City Hall Parking Lot at (3600 Kirchoff Road).  Drop your check and payment coupon with an envelope in the White Drop Box.

 

If you have questions about or need assistance, please call us at (847) 394-8500 or email us at ub@cityrm.org.   We will respond Monday through Friday from 8:00 AM to 4:00 PM.  


Paper Bill or E-Bill Preference


Like your Paper Bill?  No action needed.  You will continue to receive a paper bill each month.

 

Interested in E-Bill?  After you create your new online account, under Account Summary go to “Bill Delivery Preferences”.  You may change your Delivery Preference from Mail to Email and enter your Email address for future bills to be emailed to you.