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- Utility Payment Process
Welcome to the City’s payment portal. Click here for additional information on the new features and bill format. Click the links below for step-by-step directions to login and make payments. Feel free to navigate the screens while looking at the new enhancements. Call us at (847) 394-8500 Monday through Friday from 8:00 AM to 4:00 PM with any questions or if you need assistance. Click here for the Citizen Self Service Portal.
How to Pay Your Utility Bill
If you have questions about or need assistance, please call us at (847) 394-8500 or email us at ub@cityrm.org. We will respond Monday through Friday from 8:00 AM to 4:00 PM.
Paper Bill or E-Bill Preference
Like your Paper Bill? No action needed. You will continue to receive a paper bill each month.
Interested in E-Bill? After you create your new online account, under Account Summary go to “Bill Delivery Preferences”. You may change your Delivery Preference from Mail to Email and enter your Email address for future bills to be emailed to you.