The Finance Department is responsible for the preparation and distribution of utility bills and the servicing of all customer accounts related to water, sewer, stormwater, and refuse services. All inquiries related to your utility bill should be directed to this department. Contact us at 847-394-8500. You may also email us at firstname.lastname@example.org and we will respond during normal business hours of 8:00 AM to 4:00 PM, Monday through Friday. The Finance Department also handles the receipt of utility bill payments and collection of past due accounts.
Setting Up New Utility Billing Service / AccountIf you are moving into a City of Rolling Meadows property or you have acquired a property for investment purposes, notify the City of Rolling Meadows Utility Billing Department immediately to set up new Utility Billing services. Please contact (847) 394-8500 to begin the process.
Closing an AccountIf you are renting a home and moving out of the City of Rolling Meadows, please contact Utility Billing at (847) 394-8500 to arrange for a final water reading.
If you are selling a home or property, please contact Utility Billing at (847) 394-8500 to arrange for a final water reading and to discuss real estate closing procedures/requirements. Some Palatine addresses are subject to City of Rolling Meadows' Code of Ordinances.