Customer Maintenance Information

Responsibilities

The customer is responsible for all normal maintenance of the sanitary sewer service line on private property as well as in the City right-of-way. Normal maintenance is the removal of materials that are flushed or dropped/inserted down the sanitary service line such as:

• Baby diapers and Non-Flush Items
• Construction debris
• Toys
• Tree roots that require less than 2 roddings per year by an experienced/licensed plumber that is in the right-of-way/easement

All problems on private property are the sole responsibility of the customer.
 

Plumber Service Tips

There are several choices of plumbers. It's a good idea to get price quotes from more than 1 plumber so you can compare the rates. Keep in mind that most plumbers will charge extra for nights, weekends, and holidays. Ask the plumber if his work is guaranteed and for how long. Let the plumber know if you have any large trees over your sanitary service line and any history of sanitary sewer problems.

If you have a long sanitary service line (100 feet or more), you need to ask the plumber if his equipment will be adequate to rod the service line especially if tree roots are involved. The plumber must rod from the house all the way to the sanitary sewer main and from the clean-out going into the house to clean the service line. To effectively clean the sanitary sewer service line, the plumber should use a minimum of 4 to 6 inches expanding cutting bit.
 

Continued Blockage

If the plumber is unable to restore service and feels that the blockage is in the right-of-way, the customer needs to contact the Public Works Department while the plumber is still on site, and a representative will be dispatched immediately. If the blockage is determined to be in the right-of-way and the plumber can't get through, the City will determine whether another plumber will be contacted or an excavation will be initiated.