The Finance Department is responsible for the preparation and distribution of utility bills and the servicing of all customer accounts related to water, sewer, and refuse services. All inquiries related to your utility bill should be directed to this department. Contact us at (847) 394-8500. It also handles the receipt of utility bill payments and collection of past due accounts.
Residents are encouraged to pay their utility bill online. They can also be paid by mail, at City Hall, or dropping in the white drive-up box located in the City Hall parking lot. You may also enroll for one of our automatic payments options (ACH direct debit or credit card) by filling out the Utility Bill Auto-Pay Authorization Form and returning to us. You may pay online by clicking one of the links below. Please allow two days to post to your account.
To sign up for one of our automatic pay options click Utility Billing Auto-Pay Authorization Form and return the form to City Hall, 3600 Kirchoff Road, Rolling Meadows, Illinois, 60008. There is no fee for this service. You'll continue to receive a utility bill, but you won't need to respond. Auto-Pay will do it for you.
Utility bills are mailed on the last business day of each month and are due on the 20th of that month, or the next business day. Most residential accounts are read bi-monthly and are estimated on alternate months. New accounts are subject to a deposit, which is applied to the final bill or refunded when the account is closed.
A 10% penalty will be applied to current charges if payment is not received by the due date. Service may be discontinued if the bill remains unpaid for more than 20 days after the due date shown on the statement.
Once service has been discontinued, a minimum $75.00 turn-on fee will need to be paid to restore service, in addition to the past due balance.
EXPERIENCING HIGH WATER CONSUMPTION: Click here.