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Finance Department
3600 Kirchoff Road
Rolling Meadows, Illinois 60008
(847) 394-8500 (847) 394-8710 Fax
Effective July 1, 2009 - Cashier Hours 8:00am - 4:00pm - Monday - Friday
 

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Utility Billing

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e-Bill Frequently Asked Questions

Residents are encouraged to pay their utility bill online.  They can also be paid by mail, at City Hall, or dropping in the white drive-up box located in the City Hall parking lot. You may also enroll for one of our automatic payments options (ACH direct debit or credit card) by filling out the Utility Bill Auto-Pay Authorization Form and returning to us. You may pay online by clicking one of the links below. Please allow two days to post to your account.

To sign up for one of our automatic pay options click Utility Billing Auto-Pay Authorization Form and return the form to City Hall, 3600 Kirchoff Road, Rolling Meadows, Illinois, 60008.

The Finance Department is responsible for the preparation and distribution of utility bills and the servicing of all customer accounts related to water, sewer, and refuse services. All inquiries related to your utility bill should be directed to this department. Contact us at (847) 394-8500. It also handles the receipt of utility bill payments and collection of past due accounts.

Utility bills are mailed on the last business day of each month and are due on the 20th of that month, or the next business day. Most residential accounts are read bi-monthly and are estimated on alternate months. New accounts are subject to a deposit, which is applied to the final bill or refunded when the account is closed.

A 10% penalty will be applied to current charges if payment is not received by the due date. Service may be discontinued if the bill remains unpaid for more than 20 days after the due date shown on the statement.

Once service has been discontinued, a minimum $75.00 turn-on fee will need to be paid to restore service, in addition to the past due balance.

Water Rates:Inside City Limits
Access Fee$2.00 per month
Usage up to 15,000 gallons per month$8.76 per 1,000 gallons
Usage over 15,000 gallons per month$10.12 per 1,000 gallons
(Rates for water users outside the city are higher)

Sewer Rates:
Access Fee$1.00 per month
Usage up to 15,000 gallons$2.84 per 1,000 gallons
Usage over 15,000 gallons$3.35 per 1,000 gallons

Stormwater Management Fee:
$3.71 per unit
The base billing unit for this fee is defined as the "equivalent residential unit".

Refuse:
$29.95 per month

High Usage:
Most instances of higher than normal water usage are caused by leaks in a toilet's flush tank. These leaks are often difficult to detect and may go unnoticed. It is suggested that you check your flush tanks periodically. You are responsible for water usage, regardless of the nature of that usage.